Terms of service

Terms of Service

Last updated: September 2026

Overview

Welcome to Kavnika. The terms "we", "us" and "our" refer to Kavnika, a brand owned and operated by Kavnika Enterprises. Kavnika operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Kavnika is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

In plain language: By using the Kavnika store, you agree to these rules and to our Privacy Policy. If you do not agree, please do not use the site.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

In plain language: You must be 18 or older. Give us accurate details when you shop, keep your login safe, and do not hand your account to someone else.

Section 2 - Our Products

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours, fabric texture or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

Our garments are made using traditional textile, dyeing, printing, embroidery and hand-finishing techniques. Minor variations in shade, weave, print placement, embroidery detail, bead or sequin work and finish may occur between pieces and between production batches. These variations are inherent to handcrafted and hand-embellished ethnic wear and are a mark of their making, not defects.

Measurements listed on our size chart are indicative and may vary marginally due to the nature of the fabric and stitching. We recommend referring to the size chart and product measurements before ordering. Fit is personal and we do not warrant that any garment will fit you as depicted.

Garments must be cared for in accordance with the care instructions on the product label and product page. Damage caused by incorrect washing, ironing, dry cleaning, storage or alteration is not covered by us.

We do not warrant that the appearance, colour, fabric, fit, durability or quality of any products or services purchased by you will meet your expectations or be the same as depicted or described in our online store.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

In plain language: We try to show our pieces accurately, but screens vary and handcrafted garments carry natural variation. Sizes are indicative, so check the size chart. Follow the care instructions, as damage from wrong washing or alteration is not covered. We can change or discontinue products and limit quantities at any time.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Kavnika reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Kavnika confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Kavnika may be unable to accommodate cancellation requests after an order has been dispatched. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was made.

Custom, made-to-order and altered pieces are prepared specifically for you and cannot be cancelled once production or alteration has begun.

Your purchases are subject to return or exchange solely in accordance with our Return and Refund Policy [LINK].

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

In plain language: Placing an order is an offer to buy; it is confirmed only once we accept it and your payment goes through. Custom or altered pieces cannot be cancelled once work has started. Returns and exchanges follow our Return and Refund Policy. Products are for your personal use, not for reselling.

Section 4 - Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices are inclusive of applicable taxes where indicated at checkout, and any shipping, handling, or other applicable charges will be shown separately before you confirm your order.

Prices posted in our online store may be different from prices offered in physical stores or in online or other stores operated by third parties, including marketplaces on which our products may be listed. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide (including any credit card, debit card, UPI, net banking, wallet or other payment method) is true, correct, and complete, (ii) you are duly authorised to use such payment method for the purchase, (iii) charges incurred by you will be honoured by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

In plain language: The price you pay is the one shown when you order. Any extra charges appear before you confirm. Keep your payment and contact details accurate, and only use payment methods you are allowed to use.

Section 5 - Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Certain remote or restricted pin codes may be subject to longer transit times or may not be serviceable by our courier partners. Once we transfer products to the carrier, title and risk of loss passes to you.

In plain language: Delivery dates are estimates, not promises, and we are not responsible for courier delays. Legally, responsibility for the parcel passes to you once it is handed to the courier. Separately, our Shipping and Return policies explain how we help if an item arrives damaged or does not arrive.

Section 6 - Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, as well as our garment designs, prints, patterns and embroidery artwork, are owned by Kavnika Enterprises, its affiliates or licensors and are protected by applicable intellectual property laws in India and other jurisdictions.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a licence or other rights to you under any patent, trademark, copyright, design or other intellectual property of Kavnika, Shopify or any third party. Unauthorised use of the Services may be a violation of intellectual property laws. All rights not expressly granted herein are reserved by Kavnika.

Kavnika's names, logos, product and service names, designs, and slogans are trademarks of Kavnika Enterprises or its affiliates or licensors. You must not use such trademarks without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

In plain language: Everything on the site, including our name, logo, content and garment designs, belongs to Kavnika or our partners. You can use the site for personal shopping but cannot copy, reuse, or sell our content, designs or brand without written permission.

Section 7 - Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input over.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider or providers.

We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

In plain language: Some features come from other companies. We offer them as-is and are not responsible for them. Use them at your own discretion, and any new features we add are covered by these same Terms.

Section 8 - Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any embedded third party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

In plain language: We may link to other websites, but we do not control them. If you visit or buy from them, that is between you and them, so read their policies first.

Section 9 - Relationship with Shopify

Kavnika is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Kavnika. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Kavnika, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Kavnika.

In plain language: We use Shopify to run our store, but you are buying from Kavnika, not Shopify. Shopify is not responsible for your orders or any issues with them.

Section 10 - Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide services to you. Review our Privacy Policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

In plain language: How we handle your personal data is explained in our Privacy Policy. Because our store runs on Shopify, some of your data is also processed by Shopify, which may involve storage outside India.

Section 11 - Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this licence to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or that violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

In plain language: If you send us reviews, photos, ideas or other content, we can use it freely, including in our marketing. Make sure it is your own, honest, and lawful. We can remove anything we find objectionable, and you are responsible for what you post.

Section 12 - Errors, Inaccuracies and Omissions

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

In plain language: Sometimes there are mistakes on the site, such as a wrong price or description. If that happens, we can correct it and even cancel an affected order, including after you have placed it.

Section 13 - Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws, rules, regulations, or local ordinances in India or any other jurisdiction; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any junk mail, chain letters, spam, or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Kavnika, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools such as agentic AI, or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorisation features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

In plain language: Use the site only for lawful purposes. Do not break the law, harass anyone, post false or harmful content, spam, impersonate others, upload malware, scrape the site, or try to bypass our security. If you break these rules, we can suspend or close your account.

Section 14 - Agents

14.1 This section (the "Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from doing so.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

14.4 Agents must: (i) in all HTTP and HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

In plain language: If you use automated software or AI agents to interact with our site, they must clearly identify themselves, be honest that they are not human, and respect any limits we set. They cannot pretend to be a person or bypass our controls.

Section 15 - Termination

We may terminate this agreement or your access to the Services, or any part of them, in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

In plain language: We can end your access to the site at any time. You still owe any amounts due up to that point, and certain sections such as liability and intellectual property continue to apply even after termination.

Section 16 - Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY KAVNIKA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

Nothing in these Terms excludes or limits any rights you may have as a consumer under the Consumer Protection Act, 2019 or other applicable Indian law that cannot lawfully be excluded or limited.

In plain language: We provide the site and products "as is" and do not promise they will be flawless or uninterrupted. That said, nothing here takes away the consumer rights you are guaranteed under Indian law.

Section 17 - Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL KAVNIKA, [INSERT LEGAL ENTITY NAME], OUR PARTNERS, DIRECTORS, DESIGNATED PARTNERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE INDIAN LAW.

In plain language: If something goes wrong, our liability is limited as far as the law allows, and we are not responsible for indirect losses such as lost profits or data. This limit does not apply where Indian law does not permit it.

Section 18 - Indemnification

You agree to indemnify, defend and hold harmless Kavnika, Kavnika Enterprises, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, which shall not be unreasonably withheld. You will cooperate in the defence of indemnified claims, including by providing relevant documents.

In plain language: If your actions or your breach of these Terms cause us to face a legal claim or costs, you agree to cover them. We will let you know about such claims and can manage the defence.

Section 19 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

In plain language: If any part of these Terms is found invalid, the rest still applies.

Section 20 - Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

In plain language: If we do not enforce a rule once, we can still enforce it later. These Terms, plus our posted policies, are the full agreement between us and replace anything agreed earlier.

Section 21 - Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

In plain language: You cannot hand your rights under these Terms to someone else without our permission, but we can transfer ours, for example if the business is sold.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. You and Kavnika agree that the courts located in [Palghar, Maharashtra, India] shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms, and you consent to venue and personal jurisdiction in such courts.

In plain language: These Terms are governed by Indian law, and any disputes will be handled by the courts in [Palghar, Maharashtra].

Section 23 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

In plain language: The section titles are just for easy reading and have no legal effect on their own.

Section 24 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

In plain language: We may update these Terms and will post the latest version here. If we make major changes, we will let you know. Continuing to use the site means you accept the updates.

Section 25 - Contact Information

Questions about the Terms of Service should be sent to us at support@kavnika.com.

Our contact information is posted below:

Kavnika
Kavnika Enterprises
A/6, Keshav Classic, Patel Pada, Dahanu Road - 401602, Maharashtra, India
support@kavnika.com
+91 96659 10808